Privacy Policy

Last updated: 4/22/2025

AC Tech Labs ("us", "we", or "our") operates the aclabs.io website and related chatbot services offered via platforms such as Facebook Messenger, WhatsApp, and Instagram ("Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, particularly our chatbot features, we may ask you to provide us with or automatically collect certain personally identifiable information ("Personal Data"). This may include, but is not limited to:

• Email address (if provided)
• First name and last name (if provided or available from platform profile)
• Phone number (especially when using WhatsApp)
• Chat platform identifier (e.g., WhatsApp number, Instagram handle, Facebook Messenger ID)
• Messages exchanged with our chatbots
• Cookies and Usage Data (for website interactions)

Usage Data

We may also collect information on how the Service (including website and chatbots) is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's or device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, interactions with chatbot features, unique device identifiers and other diagnostic data.

Data From Integrated Platforms (Facebook, Instagram, WhatsApp)

When you interact with our Service via integrated platforms like Facebook Messenger, Instagram, or WhatsApp, we may receive information from these platforms as permitted by your privacy settings on those platforms and the respective platform terms. This can include:

• Facebook/Instagram: Public profile information (e.g., name, profile picture), email address (if permitted), user ID.
• WhatsApp: Phone number, profile name/picture (if available).

We handle this data in accordance with the relevant platform's terms (e.g., Facebook Platform Terms, WhatsApp Business Terms) and this Privacy Policy. We only use this data for the purposes described herein and will not transfer it to third parties except as explicitly stated or required by law.

Tracking & Cookies Data (Website)

When you interact with our website (aclabs.io), we use cookies and similar tracking technologies to track activity and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we may use:

• Session Cookies: To operate our website Service.
• Preference Cookies: To remember your preferences and various settings on our website.
• Security Cookies: For security purposes on our website.

Use of Data

AC Tech Labs uses the collected data for various purposes:

• To provide and maintain the Service (website and chatbots)
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service (e.g., chatbots)
• To provide customer care and support via various channels, including chatbots
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To personalize your experience using information available (e.g., name from platform profile)
• To facilitate communication and provide automated responses via our chatbots, using identifiers (like name or user ID) and message history to maintain context within a conversation
• To potentially use aggregated and anonymized data derived from platform interactions to improve our chatbot's performance and features

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AC Tech Labs will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

AC Tech Labs may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of AC Tech Labs
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
• To comply with the terms and policies of the platforms we integrate with (e.g., Meta platforms)
• We will only disclose data obtained from integrated platforms as permitted by the relevant platform terms, applicable law, or with your explicit consent.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights (e.g., under GDPR or CCPA)

Depending on your location and applicable laws (such as the California Consumer Privacy Act - CCPA, as amended by the CPRA), you may have certain rights regarding your personal data. AC Tech Labs aims to take reasonable steps to allow you to exercise these rights. These rights may include:

• The Right to Know and Access: You may have the right to request information about the categories and specific pieces of personal data we have collected about you, the categories of sources from which the personal data is collected, the business or commercial purpose for collecting personal data, and the categories of third parties to whom we disclose personal data.
• The Right to Correct / Rectify: You may have the right to request the correction of inaccurate personal data that we maintain about you.
• The Right to Delete / Erasure: You may have the right to request the deletion of your personal data that we have collected, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, complying with a legal obligation, maintaining chat history for ongoing support where permitted).
• The Right to Opt-Out of Sale / Sharing: We do not sell or share your personal data as defined by the CCPA/CPRA for monetary or other valuable consideration in the traditional sense or for cross-context behavioral advertising.
• The Right to Limit Use of Sensitive Personal Information: We do not typically collect sensitive personal information (like precise geolocation, race, religion, etc.). If we were to collect such information, you may have the right to limit its use.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
• Data Obtained via Integrated Platforms: If you interact with us via platforms like Facebook, Instagram, or WhatsApp, the data we receive is based on your privacy settings and permissions granted on those platforms. To exercise rights regarding data held *by the platform itself*, you should consult the platform's own privacy settings and tools. For data we have received from these platforms and hold, you can exercise the rights listed above by contacting us as described below. Deleting data through us may not delete it from the originating platform.

Exercising Your Rights

To exercise any of these rights, please contact us using the methods provided in the "Contact Us" section below. Please clearly describe your request and provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data or an authorized representative (e.g., your platform identifier if applicable).

We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. We will only use personal data provided in a verifiable consumer request to verify the requestor's identity or authority.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services (like hosting or chatbot AI processing), or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include cloud hosting providers, AI/ML platform providers (for chatbot functionality), and analytics services. We ensure that sharing data with Service Providers complies with relevant platform terms where applicable.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@aclabs.io
• By visiting this page on our website: Contact Us